Refund policy
Cancellation policy for consumers in the case of distance contracts and a sample cancellation form
Right of withdrawal
Right of withdrawal
You have the right to cancel this contract within fourteen days without giving any reason.
The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has or has taken possession of the goods / the last goods.
In order to exercise your right of withdrawal, you must inform us (Youbag Munich GmbH, Tal 44, 80331 Munich, Fax: +49 (0) 9119508787, E-mail: hello@youbag.com) by means of a clear declaration (e.g. a letter sent by post, fax or email) of your decision to withdraw from this contract. You can use the attached model withdrawal form for this purpose, but this is not mandatory.
To meet the cancellation deadline, it is sufficient for you to send your notification that you are exercising your right of cancellation before the cancellation period has expired.
Consequences of the withdrawal
If you withdraw from this contract, we will have given you all payments that we have received from you, including delivery costs (with the exception of the additional costs that result from choosing a different type of delivery than the cheapest standard delivery offered by us have), to be repaid immediately and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; In no case will you be charged any fees for this repayment. We can refuse repayment until we have received the goods back or until you have provided evidence that you have sent the goods back, whichever is earlier.
Return address:
Youbag Munich GmbH
c / o OWA Moden
Parsifalstrasse 2
90461 Nuremberg
You must return or hand over the goods to us immediately and in any case no later than fourteen days from the date on which you informed us of the cancellation of this contract. The deadline is met if you send the goods before the period of fourteen days has expired. You bear the direct costs of returning the goods.
You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary to check the nature, properties and functionality of the goods.
- End of revocation -
Exclusion of the right of withdrawal
The right of withdrawal does not apply to contracts for the delivery of goods that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the consumer's personal needs. There is also no right of withdrawal for contracts for the delivery of goods that can spoil quickly or whose expiration date would quickly be exceeded.
Special information on the premature expiry of the right of withdrawal
In the case of contracts for the delivery of sealed goods that are unsuitable for return for reasons of health protection or hygiene, your right of withdrawal expires prematurely if the seal on the goods has been removed after delivery.
Returns without express declaration
If you send the goods back to us within the statutory withdrawal period without expressly declaring that you are exercising your right of withdrawal, we will classify the return as a withdrawal, provided that such a right of withdrawal existed for the goods and no other reason for return is apparent .
Model withdrawal form
(If you want to cancel the contract, please fill out this form and send it back.)
- To Youbag Munich GmbH, Tal 44, 80331 Munich, Fax: +49 (0) 9119508787, Email: hello@youbag.com:
- I / we (*) hereby revoke the contract concluded by me / us (*) for the purchase of the following goods (*) / the provision of the following service (*)
- Ordered on (*) / received on (*)
- Name of the consumer (s)
- Address of the consumer (s)
- Signature of the consumer (s) (only if this is notified on paper) - Date
_______________
Exclusion of the right of withdrawal for goods manufactured according to customer specifications
We would like to point out again that the right of withdrawal does not apply to contracts for the delivery of goods that are not prefabricated and for the production of which an individual selection or determination by you is decisive or that are clearly tailored to your personal needs, insofar as the In individual cases nothing else results.
